Orenka skincare - Shipping & Delivery Policy

Thank you for shopping at [Orenka skin care]. We are committed to delivering your order accurately, in good condition, and always on time. Please read our shipping policies below for both physical and digital products.

1. Physical Products Shipping Policy

This section applies to all physical goods purchased from our store that require transport and delivery to a physical address.

• A. Processing Time (Order Fulfillment): All orders are processed within [e.g., 1-2 business days]. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

• B. Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at the checkout page before you make the final payment. Delivery timelines will depend on your location and the shipping method selected during checkout.

• C. Order Tracking: You will receive a Shipment Confirmation email and/or tracking link once your order has shipped containing your tracking number(s). The tracking number will become active within 24 hours of dispatch.

• D. Damages & Lost Packages: If you receive your order damaged, please contact us immediately at our support email with clear photographs of the damaged product and packaging. We will arrange a replacement or refund as per our Return Policy.

2. Digital Products Delivery Policy

This section applies to all digital goods, including but not limited to E-books, courses, software, downloadable files, templates, and digital artwork.

• A. Instant Delivery Mechanism:

  • No Physical Shipping: Digital products do not require physical shipping. No physical package will be dispatched to your home address.

  • Immediate Download: Upon successful completion of your payment, you will receive an immediate download link on the order confirmation page.

  • Email Delivery: A digital download link will also be sent automatically to the email address you provided during checkout within 5-10 minutes.

• B. Issues with Downloading or Accessing Files: If you do not receive the email link within 15 minutes of purchase, please check your Spam, Junk, or Promotional folders. If it's still missing, or if you face any technical error while downloading the file, please contact us at [Your Support Email] with your Order Number, and our team will manually send the file to you within 12-24 hours.

• C. Refund & Cancellation Policy for Digital Goods: Due to the nature of digital products, once a file is downloaded or accessed, it cannot be "returned." Therefore, all sales of digital products are final and non-refundable. However, if the file is corrupted or non-functional, we will gladly replace it.

3. Contact Information

If you have any questions about the shipping and delivery of your physical or digital products, please feel free to reach out to us:

• Email: care.orenka26@gmail.com